General Terms and Conditions

for the online shop at the URL

https://oznatur.de/

operated by

Öz Natur GbR: Ubeyd Özuygun and Zübeyr Özuygun,
Im Strehling 8,
64342 Seeheim-Jugenheim
Email: kontakt@oznatur.de

- hereinafter: Provider -

1. Scope

These General Terms and Conditions (GTC) apply, upon their incorporation, to all contracts concluded for the acquisition of goods, services or other items (hereinafter “goods”) in the online shop at the above-mentioned URL, in the version valid at the time the contract is concluded. These GTC apply exclusively. Deviating terms and conditions of the customer do not become part of the contract unless the Provider expressly consents to them.

2. Conclusion of the contract

2.1 The offers in the online shop constitute a non-binding invitation by the Provider to visitors of the online shop to submit an offer for the acquisition of the goods offered in the shop.

2.2 The goods are ordered via the Provider's online order form. After selecting the desired goods, entering all requested mandatory information and completing all other obligatory steps of the ordering process, the selected goods can be ordered by pressing the order button at the end of the checkout page (order). By placing the order, the customer submits a binding contractual offer for the acquisition of the selected goods. The contract is concluded when the Provider accepts the customer's offer. Acceptance takes place when the Provider confirms the conclusion of the contract in written or text form (e. g. by email) (order confirmation) and this order confirmation reaches the customer, or when the Provider delivers the ordered goods and these goods reach the customer, or when the Provider requests the customer to pay (e. g. invoice or credit card payment during the ordering process) and the request for payment reaches the customer; decisive for the time at which the contract is concluded is the moment at which one of the alternatives named in the first half-sentence occurs for the first time.

2.3 Before submitting the order in a binding manner via the Provider's online order form, the customer can check the entries made and correct them at any time using the usual keyboard, mouse, touch or other available input functions. In addition, all entries are displayed once again in a confirmation window before the order is submitted in a binding manner and can also be corrected there using the usual keyboard, mouse, touch or other available input functions.

2.4 The Provider will store the text of the contract after the contract is concluded and transmit it to the customer in text form (e. g. by email). The Provider does not make the text of the contract accessible beyond this. If the purchase was made via a customer account in the online shop, the customer can view their orders and the associated order data there.

2.5 The following languages are available for the conclusion of the contract: German

3. Right of withdrawal for consumers

Consumers are generally entitled to a right of withdrawal in the case of contracts concluded away from business premises and in the case of distance contracts. A consumer is any natural person who concludes a legal transaction for purposes which predominantly can be attributed neither to their commercial nor to their self-employed professional activity. Details can be found in the withdrawal instructions, which are made available to every consumer at the latest immediately before the contract is concluded.

4. Payment, default

4.1 The prices listed in the online shop at the time of the order apply. All prices include statutory value added tax and are subject to the addition of any shipping costs listed. The customer is informed about the available payment options in the Provider's online shop.

4.2 If payment by credit or debit card is agreed, the purchase price falls due immediately after the conclusion of the contract.

4.3 If payment via “PayPal” is agreed, the purchase price falls due immediately after the conclusion of the contract. Payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

5. Retention of title

The purchased goods remain the property of the Provider until the purchase price has been paid in full.

6. Delivery, shipping costs and reservation of self-supply

6.1 Subject to deviating agreements, delivery takes place within the delivery time stated in the online shop to the delivery address stated by the customer. The applicable delivery times and shipping costs can be found in the online shop, in particular on the “Shipping costs” page. Shipping costs depend on the destination country and, depending on the shipping method selected, on the order value or the shipping weight of the consignment, and are displayed to the customer during the ordering process before the order is placed.

6.2 In the case of forwarding deliveries, delivery takes place “free curbside”, subject to deviating agreements. This means delivery to the public curbside nearest to the stated delivery address.

6.3 If the Provider cannot deliver the ordered goods because it has not itself been supplied through no fault of its own, although it concluded a congruent covering transaction with a reliable supplier in good time, the Provider is released from its obligation to perform and may withdraw from the contract. The Provider is obliged to inform the customer without delay about the impossibility of performance. Consideration already rendered by the contractual partner will be refunded to them without delay. Mandatory consumer law remains unaffected by this paragraph.

6.4 Failed delivery due to incorrect address details provided by the customer

If the customer states an incorrect, incomplete or undeliverable delivery address when placing the order and the delivery therefore cannot be made, the customer bears the additional costs arising as a result (e. g. return shipping costs of the shipping service provider, renewed shipping costs). In this case, the Provider reserves the right to withhold the shipping costs actually incurred from any refund or to charge them to the customer subsequently.

6.5 Uncollected shipments / default of acceptance

If a shipment is made available to the customer for collection at a parcel station, branch or parcel shop and is not collected within the collection period, this is deemed to be default of acceptance by the customer. In this case, the customer bears the costs of the return shipment as well as the costs of a renewed delivery. If the customer subsequently makes use of their right of withdrawal, the Provider is entitled to withhold the return shipping costs actually incurred from the refund.

6.6 Return shipping costs in the event of default of acceptance or an incorrect address

If a shipment is returned to the sender due to an incorrect, incomplete or undeliverable delivery address or due to non-collection within the collection period (e. g. parcel shop), the Provider reserves the right to deduct the actual return shipping costs, but at least €10, from any refund or to charge them to the customer.

6.7 Deliveries to countries outside the European Union (in particular Switzerland, the United Kingdom, Norway)

6.7.1 For deliveries to countries outside the customs territory of the European Union, customs duties, import VAT or the value added tax of the destination country as well as handling and customs clearance fees of the shipping service provider may apply. These duties and fees are not included in the purchase price or in the shipping costs charged by the Provider. They are collected directly from the customer by the customs authority or the shipping service provider in the destination country and are to be borne by the customer. The Provider has no influence on the amount and collection of these duties and cannot calculate them in advance.

6.7.2 The customer is responsible for complying with the import regulations of the destination country. The Provider reserves the right not to accept, or not to confirm in accordance with clause 2.2, orders for individual goods whose import into the destination country is not permitted or only permitted with disproportionate effort (in particular certain foods of animal origin); in this case, payments already made will be refunded without delay.

6.7.3 If the customer refuses to accept a shipment because of the import duties or fees incurred, or does not collect it for this reason, clauses 6.5 and 6.6 apply accordingly. In addition, the customer bears the customs, storage and return fees charged by the shipping service provider for returning the shipment; the Provider is entitled to deduct these from any refund or to charge them to the customer.

6.7.4 Import duties already paid by the customer will not be refunded by the Provider in the event of a withdrawal or return; a refund can, if applicable, only be requested from the competent customs authority of the destination country. Returns from countries outside the European Union must be properly declared by the customer as a return shipment; the customs clearance costs incurred are borne by the customer unless the return is due to a defect in the goods.

6.7.5 Mandatory statutory rights of the consumer, in particular the right of withdrawal and the statutory liability for defects, remain unaffected by this clause.

6.8 Free shipping and partial returns

Insofar as the Provider grants free shipping above a certain minimum order value and the order value falls below this minimum order value as a result of a withdrawal or the return of individual items, the condition for free shipping no longer applies. In this case, the Provider is entitled to deduct the shipping costs regularly incurred for the remaining order, in accordance with the shipping cost table published in the online shop, from the amount to be refunded. No deduction is made in the event of a complete withdrawal of the entire order.

7. Warranty

The provisions of the statutory liability for defects apply.

8. Liability and indemnification

8.1 The Provider is liable without limitation:

• for damage arising from injury to life, body or health which is based on an intentional or negligent breach of duty by the Provider or on an intentional or negligent breach of duty by a legal representative or vicarious agent of the Provider;
• for damage which is based on an intentional or grossly negligent breach of duty by the Provider or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Provider;
• on the basis of a guarantee promise, insofar as no other provision has been made in this respect;
• on the basis of mandatory liability (e. g. under the Product Liability Act)

8.2 If the Provider negligently breaches a material contractual obligation, its liability is limited to the foreseeable damage typical of the contract, unless liability is unlimited pursuant to the preceding paragraph. Material contractual obligations are obligations which the contract imposes on the Provider according to its content in order to achieve the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer may regularly rely.

8.3 In all other respects, liability of the Provider as well as the liability of its vicarious agents and legal representatives is excluded.

8.4 The customer indemnifies the Provider against any third-party claims, including the costs of legal defence in their statutory amount, which are asserted against the Provider on account of unlawful acts or acts in breach of contract by the customer.

9. Data protection

The Provider treats the personal data of its customers confidentially and in accordance with the statutory data protection provisions. For further details, please refer to the Provider's privacy policy.

10. Final provisions

10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as this choice of law does not result in a consumer with habitual residence in the EU being deprived of mandatory statutory provisions of the law of their country of residence.

10.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the court at the Provider's registered office has jurisdiction, unless an exclusive place of jurisdiction is established for the dispute. This also applies if the customer has no domicile within the European Union. The registered office of our company can be found in the heading of these GTC.

10.3 Insofar as a provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract remain unaffected thereby.

11. Information on online dispute resolution / consumer arbitration

The Provider is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Our email address can be found in the heading of these GTC.

Last updated: September 2026