Help Center
If you cannot find the answer to your question, please contact us via our contact page
I want to return my package
I want to return my package
You have the right to return the product within 14 days. The product packaging must be unopened. For damaged returns, you may receive a partial refund or no refund depending on the case.
Note: Damaged products must be reported to us on the day of delivery.
To request a return, please click here.
Which countries do you ship to?
Which countries do you ship to?
To see the shipping costs for all countries, click here.
Where can I find my tracking number?
Where can I find my tracking number?
As soon as your order is prepared for shipping, the tracking link is sent to the email address you entered with your order.
It may take until the evening of the same day for the tracking link to become active.
Delivery time
Delivery time
Once your payment is confirmed, your package is added to the preparation queue. Packages are delivered within 1 to 5 business days, with a delivery rate of 97%.
How can I cancel my order?
How can I cancel my order?
To cancel your order, your package must not have been shipped yet.
To request a cancellation, simply fill out the contact form. We will get back to you as soon as possible.
Do not forget to include your order number and address.
Which payment methods do you offer?
Which payment methods do you offer?
We offer various payment options so you can shop safely and securely.
PayPal
Klarna Pay Later
Visa/Mastercard
Bancontact
iDeal
EPS





