Frequently Asked Questions

You have the right to return it within 14 days. The product packaging must be unopened. For damaged returns, you may receive a partial refund or no refund, depending on the case.

Note: Damaged products must be taken and reported to us on the same day.

To report complaints about the products, please fill out the form. If you would like to create a refund, please click here.

You can reach all countries with shipping costs by clicking here.

You can see it in the “Orders and Freight Tracking” section of the “My Account” page. Click here to go to the order page.

All orders received before 12:00pm will be shipped no later than the next day. Any freight will reach your home within 1-4 business days.

You can see it in the Orders and Freight Tracking section of the My Account page. Click here to go to the order and freight tracking page.

In order to do so, your freight must not have left yet. To request a cancellation, simply fill out the form. We will get back to you as soon as possible. All you need to do is enter your order number and new address in the NOTICE section.

We use PaypalPlus. All your payments will be made under the PayPal guarantee.

As payment options:

Payment at the door in Frankfurt and surroundings (payment by cash on delivery)


Bank card (Sepa direct debit)

Credit card (Mastercard, Visa)